Frequently Asked QuestionsHow many photographs do I get?
We photograph every interior space the and the exterior landscape, plus any details that make your listing unique, and take
as many photographs as are necessary to capture the essence of the listing. We strive for a minimum of 24 photos for any listing (currently the capacity of the MLS). Virtual Tour scenes vary depending on which package was scheduled for the listing.
How do I receive my photos?
You will receive an email notifying you that the website is up and running, which includes the photographs and the virtual
tour scenes. This email will also contain a link to download all the photos from our server. If you choose, we can upload the photos to the MLS for you. Two DVDs are also available as an optional add-on.
How do I print the included flyer/fact sheet?
On every property website, there are two "print pdf flyer" buttons (one on the left, and one below the property description). Just click the button, and a pdf will be generated using the information from the MLS in real-time. It's as easy as that!
What is the standard turnaround time?
Our standard turnaround time is 2 to 3 business days. If occasionally you are in a bind to meet a deadline, let us know. We are happy to expedite the process if it doesn’t neglect our other customers and projects.
Do I need to be present at the listing for the photo shoot? Does the home owner need to be present?
We are an affiliate member of the MLS and have an electronic key that grants access to electronic lock boxes, so neither you nor the homeowner has to be present.
What should be done to prepare a listing for a photo shoot?
Obviously listings that are clean and/or staged nicely show better to potential customers. Although we can fix minor imperfections when we edit the photographs, a house that is clean and staged nicely photographs better, and will ultimately have a better online presence. Our rule of thumb for Realtors: a listing should be “open house ready” when we come to shoot the virtual tour and photographs.
How far in advance do I need to schedule?
Obviously the earlier you call the better chance you have at securing a time that works best for you. Usually we can schedule the photo shoot within a few days of your initial inquiry.
What does it mean that you have photographer’s level access to the MLS?
It means we can upload and change existing photographs in the MLS. It also means that the property specific websites are linked to the data in the MLS, so any changes made about the listing in the MLS will automatically change on your listing’s website. This ensures your listing will have the best online presence, and you don’t have to worry about a thing!
Are you insured?
We strive to leave your listing just as we found it, but we are insured just in case an accident happens.
How do you get your pictures to look so good?
We start by using only professional camera equipment on every photo shoot. This includes professional DSLR cameras, wide angle lenses, external lights and specialty tripods. We use tested and true methods, and industry best practices to capture the virtual tour scenes.
We use a unique post-processing system to edit your images, ensuring that each photograph and virtual tour scene looks its absolute best.
If you are ever unpleased with a picture, please let us know so we can get it just right for you.
Can I choose my listing’s URL?
We typically use the listing’s mailing address as the default URL for the property specific website. It makes it easy for
our clients to market their listings, and for prospective customers to view listings. If you prefer some variation of the
mailing address, let us know at the time of your photo shoot. If it is available, we will use it.
How do I use this in my marketing strategy?
It is no surprise that your future buyer is shopping and evaluating homes online, so having a solid online presence for your
listing is paramount to getting in noticed. From our experience in the field and working with Realtors, we have seen
several effective and creative strategies on how to incorporate the listing specific website as a part of your marketing
strategy. Some of the best and easiest are: link the URL to a professional website or social media outlets, use yard signs
or sign riders, use it as a part of a listing presentation. Also, check out our blog for the latest online marketing strategies.
How long does a website last? Can I renew the website?
Websites are registered for a year. If after a year the property has not sold, or if you want to continue to use the website for listing presentations, it can easily be renewed for a nominal fee.
What are your business hours?
Our hours of operation are Monday thru Friday from 9am to 5pm. We do not operate over major holidays as well.
What do you do if it is raining, or there is bad weather?
While we prefer sunny days and blue skies we know that the weather sometimes doesn’t provides us with optimal shooting conditions. Most of the time, even if it rains, we can photograph what we need on the inside. We will photograph front shots and exteriors when the weather clears and the schedule permits. Our goal is for you to have the best photographs available for your listing.
Do your virtual tours work on mobile devices?
YES! All components of the website, including the virtual tours, that bhamtours builds for each listing works on iPhones, the newer Droids and BlackBerrys, and iPads and other tablets. In fact we encourage people to use their mobile devices by putting a sign rider in the yard with a QR code. For more information check out our blog post.
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